Keyboard shortcuts and troubleshooting

Keyboard shortcuts #

Troubleshooting #

• A field is outlined in red. The value is not accepted; the message under the field says why.
• "Not feasible". The inputs describe something that cannot be calculated (for example a support off the beam). The banner lists each problem with Show, which takes you to the input.
• The results look faded. The calculation is updating; it finishes within a moment.
• The status is red right after I picked a card. A few cards start not adequate on purpose: a cut wood stair stringer reads the NDS notch limit literally, and a monorail beam waits for its allowable wheel load. The check says why.
• A red banner reads "Preview: not yet verified". That is the truss designers: see Training 16.
• My account says the trial ended. The trial lasts 30 days. Your account then stays read-only, with your projects in it; Subscribe is in the account menu.
• Something else. Use Support in the header to ask; include the calculation so we can see what you see. We answer within 24 hours on business days. You can also write to services@ilxstudio.com.